Watched a Lateline interview of Paul Keating (view online here) and enjoyed it, but I’m not going in to all of the politics. What did stick out to me was just how often he uses his hands to cross things off a conversational checklist. He also summarised his arguments by referring to a number of main ‘points’, either three, four or even one (“I’ll make one point, Tony, that is this: …). Right throughout the interview he was checking things off and giving us a visual demonstration of it.
Another older guy I know, who’s also retired but still hangs around his industry, keeping abreast of what’s going on and chucking his thoughts in, does the exact same thing. It got me thinking, are these simply two guys who have a communicative characteristic in common, or is the Hand Checklist something people pick up as they get older?
Have they experienced a lifetime of trying to get their point across and discovered the best way to do it?
A lot of communication gurus will tell you that when laying down an argument, a good structure is this:
Introduce the topic and tell people what you’re going to talk about
On the topic of X, I believe Y and am going to prove this to you by discussing Y1, Y2 and Y3.
Talk about it
Explain Y1
Explain Y2
Explain Y3
Tell them what you’ve told them
Remind them that on the subject of X, Y is true and Y1, Y2 and Y3 make it indisputable.
The above is pretty much common sense and when people explain it to you, you realise it is effective and that you’ve probably been using all or part of it in your own communications anyway.
Is the addition of the hand gestures to help remind people that you’re working your way through a structured argument and that you’re not meandering, and therefore holding their attention better?
Alternatively, is it that ticking things off a checklist helps the communicator stay on message? Could it be that older people need help avoiding verbally wandering off on irrelevant tangents? If that’s the case, Keating and the guy I know would be cases in point, as both can dribble with the best of them; Keating’s obviously getting more this way in his seventh decade.
Anyway, the main point I want to make is (“Tony, the main point is this:”) that whether it is to help the audience stay focussed or the communicator stay on message, the hand gesture can be overdone, and you end up with your audience blogging on it instead of listening to what you were actually saying (or trying to say).